The Ordering Process

 

First, browse our site and determine the products and services you’re interested in.





 

For your convenience, non-personalized products, pre-laser engraved, and text only gavel band personalization may be purchased via our online shopping cart.

If a product is available, will display next to the product price.


If you would like to personalize your ceremonial products with additional options, please contact us so we can assist you!


Products ordered before 4PM EST Mon-Fri will ship the same business day from our NH facility.


Cart orders ship to the continential United States only, and do not ship to PO boxes. If you are in Hawaii, Alaska, international, or are a PO box customer, please contact us!




 

When you decide what you want, contact us! Our customer service representatives are standing by to assist you with all of your ceremonial needs.




 

After working with a customer service representative and giving us all the necessary information, you'll receive a formal estimate for your review and approval. The estimate contains:


  • Contact information
  • Your event date
  • Your in-hands date
  • Ship date and ship address
  • Ship method - ground, express, overnight air
  • Product information - quantities, engraving, colors, etc.
  • Price

  • You'll need to approve the estimate before we start the proof or begin production. Payment terms will be established as part of the process.




     

    If your product requires personalization, our graphic design team will provide you with a layout proof for your review. You'll need to approve the proof before we proceed with production.




     

    Our team of professionals will manufacture and/or personalize the product according to your specifications and ensure it passes multi-point inspections.




     

    Once your product passes inspection, it is packaged and shipped per your requirements. A tracking number will be furnished to your email address for your convenience.





    For more information, please refer to the in-depth explanations below:


    Proofs

    Proofs are required on all orders involving personalization. Proofs are provided at a cost of $15 which includes one (1) revision to original content at no additional charge. Subsequent proofs required as a result of changes initiated by the customer will be subject to an additional proof fee.


    Production Time

    Standard production time is 10 working days (product-specific exceptions may apply) and does not include time in shipment for the purpose of determining delivery dates. Production time begins once all necessary line copy, artwork, product information and proof approvals are received. Expedited Service is available on most products within the limitations outlined below and subject to additional charges.


    Expedited Service

    Orders requiring personalization which must be shipped in less than our standard production time are accepted when our production schedule permits and are subject to the following Expedited Service pricing:

  • Same Day Service*
  • - add 35% of the total cost of the order
  • 1 Day Service
  • - add 30% of the total cost of the order
  • 2 Day Service
  • - add 25% of the total cost of the order
  • 3 Day Service
  • - add 20% of the total cost of the order
  • 4 Day Service
  • - add 15% of the total cost of the order
  • 5 - 9 Day Service
  • - add 10% of the total cost of the order

    Please Note:

    Additional Expedited Service pricing may apply. (e.g. under minimum order, special shipping and handling, special customer requirements or specific products such as glass/crystal, ribbons, hard hats and other miscellaneous products).


    Expedited Service scheduling begins after all necessary line copy, artwork, product information and proof approvals are finalized.


    *All required information must be received by 10 a.m. EST to be eligible for Same Day Expedited Service.


    Same Day Service orders that do not require personalization are subject to a $15 Expedited Service.


    Prices are subject to change.


    Minimum Purchase Requirement

    Please note that all orders are subject to a Minimum Purchase Requirement of $10, except where noted.


    Cancellations

    Any orders cancelled prior to completion will be subject to charges equal to the production costs incurred up to the time of cancellation plus an administrative fee of $25.


    Returns

    All requests for returned products must be submitted within 7 days of product receipt. Returns will only be accepted with prior written authorization and are subject to a 25% restocking fee. If the merchandise received is defective or in error, every effort will be made to correct the order to your satisfaction. Unfortunately we are not able to accept returns of non-defective personalized products (including pre-laser engraved) or custom products.


    Damage

    All claims for merchandise lost, stolen or damaged during shipment must be filed with the transportation company. Liability for claims is transferred to the carrier at the point of shipment


    Payment Information

    We accept cash, checks, PayPal, eCheck, credit cards, money orders & purchase orders.
    Credit cards we accept are Visa, Mastercard, Discover and American Express.
    Orders over $1000 are subject to an Alternative Payment Method Convenience Charge of
    2.5% on Visa/Mastercard/Discover and 3.5% on American Express.


  • To apply for credit terms, please download the Credit Information Form.



  • Shipping Information

    We ship anywhere in the world!

    Overnight delivery available.

    We can ship to you using:
  • U.S. Postal Service including APO/FPO shipments
  • UPS *
  • Federal Express *
  • DHL Worldwide Express *

  • * Note: cannot ship to APO/FPO addresses;
      need physical address as deliveries are made to a location.
    United States Postal ServiceUPSFederal ExpressDHL Worldwide Express

    Privacy Policy

    Engraving, Awards & Gifts values your privacy and will never sell, trade, share or otherwise disclose any private information regarding our customers to other parties. Customer details are utilized for order processing and informational updates exclusively.


    Disclaimer

    We have made every effort to ensure that the information presented on this website is accurate to the best of our ability. We are not responsible for typographical errors. All prices shown are in US dollars unless otherwise specified and prices shown may be subject to pricing updates. Please understand we cannot be held responsible for lost, stolen or misdirected packages, or delays caused by our shipping carriers beyond our control, or any damage or loss incurred as a result.




    These are just some basic guidelines to help you through the process. If you have any questions, concerns or problems please contact us for help. Every job we do is different and we are happy to service your specific needs.